At Velnor, customer satisfaction is important to us. Please review our shipping, return, refund, subscription, and privacy terms carefully before making a purchase.

Eligibility for Returns

We accept returns on unused, unopened, and undamaged products within 30 days of the original delivery date.

To be eligible for a return:

• Items must be returned in their original packaging.

• Items must be in resalable condition.

• Products must be unused and unopened.

For health, safety, and hygiene reasons, opened or used products are not eligible for return, unless the item was received damaged or defective.

Non-Returnable Items

The following items are not eligible for return or refund:

• Opened or used supplements or personal care products

• Products returned outside the 30-day return window

• Items marked as final sale or promotional items, if applicable

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery.

We may request photos or additional information to verify the issue.

Once approved, we will offer a replacement or refund at no additional cost.

Refund Process

Once an eligible return is received and inspected, we will notify you whether your refund has been approved or denied.

Approved refunds will be processed to the original payment method within 5–10 business days, depending on your financial institution.

Original shipping fees are non-refundable, unless the return is due to an error on our part.

Subscription Orders

Velnor offers optional subscription plans for customer convenience.

By enrolling in a subscription, you agree to receive recurring shipments at the selected interval and to be charged automatically unless the subscription is modified or canceled.

Please note:

• Subscription orders are final once processed and shipped.

• Refunds are not available for subscription orders that have already shipped.

• Customers may modify, pause, or cancel subscriptions before the next billing cycle.

• We recommend managing subscriptions at least 48 hours before the next scheduled billing date to avoid unwanted charges.

You may manage your subscription through your account or by contacting customer support.

Bundle Subscriptions

When you enroll in a subscription through one of our bundle offers, your recurring shipments may differ from your initial bundle order.

Initial Order

Your first order includes the full bundle you selected, including any free or bonus items.

Recurring Orders

Each recurring shipment thereafter includes only the product quantity associated with the free item from the bundle you selected — not the full initial bundle.

The recurring quantity, price, and billing interval are shown at checkout before you confirm your order.

By subscribing through a bundle offer, you agree to these recurring shipment terms.

You may modify, pause, or cancel your subscription before your next billing date by emailing:

nuvexorstorer@gmail.com

How to Request a Return or Refund

To initiate a return or refund request, please contact our customer support team at:

Email: nuvexorstorer@gmail.com

Please include:

• Your order number

• A brief explanation of your request

• Photos, if the item is damaged or defective

Unauthorized returns will not be accepted.

Policy Updates

Velnor reserves the right to update or modify this policy at any time without prior notice.

Changes will take effect immediately upon posting on our website.

Last Updated: April 6, 2026

Privacy Policy

Your privacy matters to us.

This Privacy Policy explains what personal information Velnor® ("Velnor," "we," "our," or "us") collects, how we use and protect it, and the choices available to you.

This policy applies to:

• Velnor websites and online stores that link to this policy

• Our official social media pages

• Emails, text messages, and other electronic communications

• Systems used to process one-time and recurring subscription orders

• Checkout and customer accounts

• Customer support and other product-related interactions

BY USING OUR SERVICES, YOU CONFIRM THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO THE PRACTICES DESCRIBED IN THIS POLICY. IF YOU DO NOT AGREE, PLEASE DO NOT USE OUR SERVICES.

1. Information We Collect

We collect only the information we need to operate our business, fulfill orders and subscriptions, communicate with customers, improve our services, prevent fraud, and meet legal obligations.

"Personal information" means information that identifies you or could reasonably be linked to you.

It does not include information that has been anonymized or de-identified.

A. Information You Give Us

Contact Details

Name, email address, phone number, and billing and shipping addresses.

Payment Details

Payment card and billing information.

Full card numbers are handled securely by third-party payment processors. Velnor does not store full payment card numbers.

Account and Subscription Details

Login credentials, plan selections, renewal dates, cancellation requests, preferences, and settings.

Order Details

Purchase history, products selected, order frequency, items viewed, cart contents, returns, and exchanges.

Communications

Emails, text replies, support inquiries, reviews, survey responses, and other information you choose to share with us.

B. Information We Collect Automatically

We may automatically collect:

• Device type

• Operating system

• Browser version

• Screen resolution

• Unique device identifiers

• Pages visited

• Time spent on pages

• Click activity

• Referring URLs

• IP address

• Approximate location based on IP address

• Email and text engagement

• Ad interactions

• Login history

• Subscription changes

• Preference updates

C. Information From Other Sources

We may receive information from:

Service Providers

Platforms we use to operate our technology and process information.

Partners and Advertising Networks

Audience data and insights from marketing and advertising partners.

We do not intentionally collect sensitive information such as:

• Medical records

• Government identification numbers

• Biometric data

• Precise geolocation

2. Cookies and Tracking Technologies

We and our service providers may use cookies, pixels, tags, scripts, and similar technologies, including services from:

• Shopify

• Google Analytics

• Meta

• TikTok

• Klaviyo

• SMS platforms

These technologies may be used to:

• Operate and secure our website

• Process orders and subscriptions

• Analyze traffic and performance

• Understand how customers use our site

• Personalize content and messages

• Deliver relevant advertising

• Prevent fraud and abuse

You may manage or disable cookies through your browser settings or industry opt-out tools.

Turning off cookies may limit certain website features.

We honor Global Privacy Control (GPC) signals.

3. How We Use Your Information

We may use personal information for the following purposes:

Fulfilling Orders

Processing purchases and subscriptions, recurring billing, shipping, support, order confirmations, shipping updates, renewal notices, returns, and exchanges.

Marketing and Advertising

Sending promotional emails or texts where permitted, showing relevant ads, and tailoring content based on purchases and engagement.

Security and Fraud Prevention

Verifying accounts, protecting payments, and detecting suspicious, illegal, or harmful activity.

Customer Communication

Answering questions, providing customer service, and maintaining our relationship with customers.

Operating Our Business

Website maintenance, analytics, testing, reporting, quality assurance, and product improvement.

Legal and Compliance

Following applicable laws, responding to lawful government requests, enforcing our terms, handling legal proceedings, and maintaining required records.

4. How We Share Information

We do not sell personal information in the traditional sense.

However, certain data-sharing practices for targeted advertising may qualify as a "sale" or "sharing" under certain privacy laws.

We may share information with:

Service Providers

Including Shopify, PayPal and other payment processors, email and SMS providers, analytics companies, advertising platforms, shipping carriers, fraud-prevention vendors, and support tools.

Business and Marketing Partners

Partners that support personalized advertising and related services.

Affiliates

Other companies within our corporate group.

Legal and Business Transfers

Information may be shared when required by law or in connection with:

• Subpoenas

• Warrants

• Mergers

• Acquisitions

• Bankruptcy

• Sale of business assets

With Your Permission

We may share information when you specifically ask us to do so.

5. Our Relationship With Shopify

Our Services are hosted by Shopify.

Shopify may collect and process information about how you access and use our Services.

Information submitted through our store may be transmitted to Shopify and other service providers to operate and improve the Services.

Shopify may also use information about your interactions with our store together with information from other merchants and Shopify services.

6. How Long We Keep Your Information

We retain personal information only as long as reasonably necessary.

Active Accounts and Subscriptions

For the life of the account, plus up to 7 years for legal, tax, and audit purposes.

Canceled or Inactive Accounts

Up to 7 years.

Transaction Records

Generally up to 7 years, depending on legal requirements.

Marketing Data

May be deleted after you opt out or after 24 months of inactivity.

Support Records

May be kept for up to 3 years after your last interaction.

Cookies and Tracking Data

Retention varies by provider and may generally last around 13 months for analytics data.

7. How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards to protect customer information.

These may include:

• TLS/SSL encryption

• Secure payment processing

• PCI-DSS compliant payment providers

• Access controls

• Security assessments

No system is completely secure, and we cannot guarantee absolute security.

You are responsible for keeping your account credentials secure.

8. Data Breach Notification

If a data breach compromises personal information, we will notify affected individuals and appropriate regulators as required by applicable law.

This may include providing information about:

• The nature of the breach

• The types of information involved

• Actions being taken in response

9. Your Privacy Rights

Depending on where you live, you may have certain privacy rights.

These may include the right to:

Access / Know

Request information about the personal information we hold about you.

Delete

Request deletion of personal information, subject to applicable exceptions.

Correct

Request correction of inaccurate information.

Portability

Request a copy of your information in a portable format.

Opt Out of Sale or Sharing

Opt out of certain uses of information for targeted advertising.

Manage Communication Preferences

You may unsubscribe from promotional emails using the unsubscribe link.

You may opt out of marketing texts by replying:

STOP

You may still receive non-promotional communications about your account or orders.

To exercise your privacy rights, contact:

nuvexorstorer@gmail.com

10. Additional Information for California Residents

California residents may have additional rights under the California Consumer Privacy Act and California Privacy Rights Act.

In the past 12 months, we may have collected:

• Identifiers

• Commercial information

• Internet activity

• Approximate geolocation

• Inferences based on customer activity

We do not sell personal information for money.

However, certain advertising or tracking activities may be considered "sharing" or "selling" under California law.

To submit a request regarding your California privacy rights, email:

nuvexorstorer@gmail.com

11. Text Messaging and TCPA Compliance

By providing your phone number and opting in to receive messages from Velnor, you agree to receive recurring automated marketing and transactional text messages.

Consent is not required as a condition of purchase.

Message Frequency

Message frequency varies and may include up to 10 messages per month.

Message and Data Rates

Standard carrier rates may apply.

Opting Out

Reply:

STOP

to unsubscribe from promotional text messages.

Help

Reply:

HELP

or contact:

nuvexorstorer@gmail.com

Carriers are not responsible for delayed or undelivered messages.

We do not share SMS consent data with third parties for their own marketing purposes.

12. Children's Privacy

Our Services are not intended for children.

We do not knowingly collect personal information from individuals under the age of majority in their jurisdiction and never knowingly collect information from children under age 13.

If you believe a child has provided personal information to us, contact us and we will take appropriate steps to delete it.

13. International Transfers

We operate our Services in the United States.

If you access our Services from another country, your personal information may be transferred to, stored in, or processed in the United States or other countries.

Data protection laws in those countries may differ from the laws in your location.

14. Third-Party Websites and Links

Our Services may contain links to third-party websites.

We are not responsible for the:

• Privacy practices

• Content

• Accuracy

• Security

of third-party websites.

We encourage customers to review the privacy policies of any third-party website they visit.

15. Dispute Resolution, Binding Arbitration, and Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT MAY AFFECT YOUR LEGAL RIGHTS.

A. Informal Resolution First

Before starting a formal dispute, you agree to contact us at:

nuvexorstorer@gmail.com

and attempt to resolve the matter informally for at least 30 days.

B. Binding Arbitration

If a dispute cannot be resolved informally, disputes or claims arising from this policy or the Services may be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules.

Arbitration will take place in Utah County, Utah, unless otherwise agreed or determined by the arbitrator.

C. Class Action Waiver

TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND VELNOR EACH WAIVE THE RIGHT TO A JURY TRIAL AND THE RIGHT TO PARTICIPATE IN A CLASS ACTION, COLLECTIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION, OR OTHER REPRESENTATIVE PROCEEDING.

Claims must be brought individually.

D. Exceptions

Nothing in this policy prevents you from:

• Reporting issues to government agencies

• Bringing qualifying claims in small claims court

E. Opting Out

You may opt out of this arbitration provision by sending written notice within 30 days of first using our Services.

16. Governing Law and Venue

This policy and any related disputes are governed by the laws of the State of Utah, without regard to conflict-of-law principles.

For disputes not subject to arbitration, you consent to the jurisdiction of state and federal courts located in Utah County, Utah.

17. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VELNOR'S TOTAL LIABILITY FOR ANY CLAIM RELATING TO THIS POLICY OR OUR HANDLING OF YOUR PERSONAL INFORMATION WILL NOT EXCEED THE GREATER OF:

A. The total amount you paid Velnor during the 12 months before the claim; or

B. One hundred U.S. dollars ($100.00).

VELNOR WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, REGARDLESS OF THE LEGAL THEORY.

18. Indemnification

You agree to indemnify, defend, and hold harmless Velnor and its officers, directors, employees, agents, and affiliates from claims, damages, losses, liabilities, costs, or expenses arising from:

• Your use of the Services

• Your violation of this policy

• Your violation of applicable law

• Inaccurate or incomplete information you provide

• Third-party claims related to your use of the Services

19. Force Majeure

Velnor is not responsible for failure or delay caused by events beyond its reasonable control.

These may include:

• Natural disasters

• Cyberattacks

• War or terrorism

• Pandemics

• Government actions

• Power failures

• Internet or telecommunications failures

20. Severability

If any portion of this policy is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full effect.

The invalid provision may be modified only as necessary to make it valid and enforceable.

21. Entire Agreement

This policy, together with our Terms of Service, represents the entire agreement between you and Velnor regarding the matters covered by this policy.

It replaces prior communications regarding the same subject.

22. Changes to This Policy

We may update this policy from time to time for operational, legal, regulatory, or business reasons.

When changes are made, we may:

• Post the updated policy

• Change the "Last Updated" date

• Provide additional notice where required by law

Your continued use of the Services after changes take effect means you accept the updated policy.

23. Complaints and Appeals

If you have concerns about how we handle your personal information, contact us using the information below.

Depending on your location, you may also have the right to:

• Appeal certain privacy decisions

• File a complaint with your local data protection authority

24. Contact Us

If you have questions about this policy, returns, refunds, subscriptions, privacy rights, or customer support, contact us at:

Email: nuvexorstorer@gmail.com

For purposes of applicable data protection laws, Velnor is the data controller of your personal information.

Third-Party Data & Marketing

When you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate your activity with other information.

This may include information associated with your:

• Email address

• Home address

• Online activity

We or our service providers may use this information for communications and marketing.

You may opt out of this advertising by visiting:

https://app.retention.com/optout